BCN | FAQ’s

Our customer support is outstanding! If you’ve got any questions about managing your business and increasing your bookings, we’ve got the solution you need.

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Frequently Asked Questions

We often receive similar questions about our services. Below, you’ll find a summary of our most Frequently Asked Questions. Our team of in-house experts spans design, development, marketing, business management, and even inflatable rentals. We’re pleased to share our extensive knowledge with you.

Frequently Asked Questions

We often receive similar questions about our services. Below, you’ll find a summary of our most Frequently Asked Questions. Our team of in-house experts spans design, development, marketing, business management, and even inflatable rentals. We’re pleased to share our extensive knowledge with you.

What levels of support do you offer?

We offer unlimited technical support via telephone, email, chat and a ticketing system, to ensure you have the help you need, whenever you need it.

Whether you require troubleshooting or detailed guidance, our support team is available to help ensure your operations run smoothly, included in your fees.

Which is the best package for my business?

The best package for your business depends on your specific needs.

If you are a small or startup company, or a growing businesses with advanced needs, we recommend scheduling a call with our team to arrange a personalized consultation. We can assess your business requirements and suggest the most suitable option for your business.

Why Choose BCN

Our party and event rental software has been meticulously designed to provide you with the most efficient and user-friendly experience possible, whether you’re a start-up or an established brand.

Amazing Website Designs

The combination of aesthetic appeal and functionality ensures that your website not only looks professional but also performs effectively in attracting and converting visitors.

Live Reservation System

Designed specifically for party and event rental businesses, this robust solution integrates seamlessly into your business, allowing customers to make reservations at any time.

Award Winning Tech Support

With Unlimited access to our tech support team, you can feel confident that you have the resources and assistance needed to address any challenges that arise.

When you choose BCN, you’re choosing a partner dedicated to making your business a success story, Ready to take the leap?

Let’s get the ball rolling

Explore our platform features

Website Design

Award-winning website designs to engage your customers and generate profitable bookings.

Live Booking System

Live Booking System

Enable your business to take bookings 24/7 with our highly intuitive online reservation system.

Online Payment

With Square, Apple Pay, and Google Pay, you can securely and easily accept deposits or full payments.

Built-in SEO

High-ranking websites and excellent SEO support come built-in with BCN, allowing your websites to rank quickly.

Booking Confirmation

Booking Confirmation

Automated Booking confirmation and management is core to streamlining your day-to-day business operations.

Inventory Management

Inventory Management

Easily manage your inventory through an intuitive back-office system, including repairs and testing.

CRM System

Built-in CRM system to allow easy searching, sorting and filtering of customers and bookings.

Delivery Area Management

Delivery Area Management

Granular control over your delivery areas, allows you to reach the right people in your coverage area.

AI Content Writer

AI Content Writer

Quickly and easily generate relevant content with our trained AI content Writing module.

Business Grade Web Hosting

Business Grade Web Hosting

Rapid enterprise-level hosting comes included with all websites and booking systems.

Unlimited Tech Support

Unlimited Tech Support

We have one of the best on-call customer support teams in the events software industry.

Graphic Design Team

Graphic Design Team

From vibrant websites to logos and promo materials, our graphic design team is considered the best in the industry.

PPC/Adwords Team

PPC/Adwords Team

Skilled in-house team to help you set up and manage your Paid Search and marketing campaigns.

1-1 Training

Every customer enjoys personalised 1-1 software training with our multi-award-winning Success Team.

Booking Management

Booking Management

Managing bookings is a large admin task made super easy with our powerful back-office tools.

Order Management

Order Management

Ticket sales or e-commerce orders, manage your business with our intuitive solution, designed to be easy to use.

Discount Codes

Mid-week discounts or package deals, you can create single or running discount codes, with a few clicks.

Blacklist System

Blacklist System

Everyone has a nightmare customer or a delivery area that they wish to avoid. It’s easy to set up with BCN.

Business Statistics

Business Statistics

Make informed decisions to steer your business growth based on a wide array of live and dynamic data.

Safety Test System

Safety Test System

Manage the safety tests and repairs of your inventory with our comprehensive test and reminder system.

PIPA Integration

PIPA Integration

Direct integration with the UK’s largest Safety Test scheme, PIPA, gives you and your customers crucial safety information.

User Management

User Management

Add your team to help manage the administration of your day-to-day business operations.

Customisable Booking Forms

Customisable Booking Forms

Modify your booking forms and ask the right questions, ensuring you capture the correct booking details.

Scheduled Emails

Scheduled Emails

Supercharge your communication through scheduled emails, offering relevant and non-intrusive reminders.

Free System Updates

Free System Updates

Our team ensures that your business stays at the forefront of technology with ongoing platform developments.

Weather Checker

Weather Checker

Display the weather in your location with our nifty widget, giving your customers a heads-up on local weather forecasts.

Business Settings

Business Settings

Every business is different, and as such our platform contains excellent flexibility to tailor the system to your needs.

All-in-One Solution

All-in-One Solution

Our service covers all of your business website requirements in a single low monthly fee – No contracts!

Route Planning

Plan your delivery and collection routing through our powerful built-in system, designed and created by our team.

Driver App

Individual drivers can manage their deliveries, risk assessments, setup images, collect payments and even tips!

Electronic Documents

Electronic Documents

eSign waiver/disclaimer system that your customers sign digitally, protecting your business interests.

Premium Layouts

Premium Layouts

Select enticing page layouts designed to present advanced information professionally and aesthetically.

Advanced User Accounts

Advanced User Accounts

Give your team different levels of control over your website and reservations, controlled by an easy toggle interface.

Star Rating System

Star Rating System

Enable star-based reviews, offering validation to new website visitors interested in in your services.

Facebook Reviews

Facebook Reviews

Integrate your business Facebook Reviews directly into your website, showing how great your service is.

Accessories System

Accessories System

Rentable inventory items often come with accessories, our platforms helps you keep a track of every component.

Product Linking

Product Linking

Associate products to items ‘You might also like’, offering your customers greater choice from your inventory.

Customisable calendar syncing system enabling advanced notes on bookings and communications.

QR Codes System

QR Codes System

Quickly generate non-expiring QR codes for free, using our built-in QR code generator.

Emails as PDFs

Enables the option to attach an email or invoice to itself as a PDF format for filing or printing.

Enquiry Management

Enquiry Management

Keep track of your customer enquiries and communication with the platform, so you never lose your email thread.

Category Specific Questions

Category Specific Questions

Some inventory types may require very specific questions in regard set up, access or installation.

Order Builder

Collate an order as an enquiry, especially useful for event companies who wish to reserve items and manage quotes.

Per-Area Minimum Order Value

Per-Area Minimum Order Value

Allocate a minimum order value to any delivery area, before a booking can complete.

Xero Export

To assist in your taxation and accounts, you can directly export into Xero accounting software.

Responsive Design

Responsive Design

Our websites are designed to adapt to all screen sizes, allowing bookings from any smart device.

Ticketing System

Ticketing System

If you hold events or run a play centre, our ticketing system allows you to sell tickets to your users.

Attachments System

Attachments System

Customisable inventory items may come with a variety of attachment options. Our system ensures only what’s available is booked.

Timed Baskets

BCN’s Timed Basket feature is designed to help recover abandoned carts and ensure that your inventory remains up-to-date and available.

Live Mail Merge Tags

Live Mail Merge Tags

Live Mail Merge Tags offer advanced automation and accuracy to your email communications.

Invites and Graphics

Invites and Graphics

BCN offers a whole section dedicated to free graphics for you to use, created by our in-house team

Venue Management System

Venue Management System

List the local venues in your area, and link room dimensions to products in your inventory.

Satellite Sites

Satellite Sites

Diversify your business by connecting several websites together managed by a single admin system.

Velcro Units Support

Velcro Units Support

BCN’s Velcro Units Support feature is designed to simplify the management of inventory items that come with interchangeable Velcro artwork.

Take a look at our amazing choice of website designs